Á La Carte Services must be booked in advance except as indicated.

PAWDICURE - $15 Walk-ins welcome


EAR CLEANING - $15

For any services beyond what are offered on our Á La Carte Menu, please book a Basic Vanderpuff or a Vanderpuff Deluxe.

FLEA POLICY

Please help us maintain a Flea-Free Zone! If fleas are discovered on your dog during their groom, we will be obligated to give your dog a Citric Flea Rinse at an additional charge.

VACCINATIONS & HEALTH

As a rescue facility, we have a responsibility to ensure the health and safety of all our rescue dogs and clients. We require that every grooming client be up-to-date on all core vaccinations.

We recommend that your dog is current on both DHLPP (Distemper, Leprotosis, Parvo) and Bordatella vaccinations.

You are required to bring your vaccination history and verification to your appointment. You may also email it to grooming@vanderpumpdogs.org prior to your appointment.

RABIES REQUIREMENT

Our grooming clients must provide proof of their current Rabies vaccinations, as required by law.

OUR RECOMMENDATIONS

For their safety and comfort, some dogs may not be able to receive our grooming services based on age, health, or behavior.

PUPPIES

Puppies must be 16 weeks or older and be current on all core vaccinations.

HEALTH & AGE

If your dog is elderly, suffering from a health issue, or under veterinary care for a condition that might be worsened by grooming, you should avoid some grooming services and might be required to provide a medical release.

ANXIETY

If your dog suffers from extreme anxiety, or exhibits extreme nervousness, fear or excitement, please help them feel more at ease during grooming by increasing their exercise prior to your appointment. Additionally, please inform our Grooming Team of known anxiety issues when booking your appointment.

AGGRESSIVE BEHAVIOR

If your dog becomes too aggressive or agitated to be safely groomed, our staff will end the service and not attempt to force the grooming on the pet. This is for the safety of both our staff and your dog.

OUR POLICIES

OUR GUARANTEE

We want you to be 100% satisfied with the grooming services you receive. After every groom, our stylists will review the results with you to make sure you are happy! If you notice anything that you don’t like when you get home, please call us within 24 hours so that our Stylists can schedule a time to alter the groom to your liking. Follow-up appointments must be scheduled no more than 7 days after the initial groom. If a correction is not possible, a portion of the groom will be refunded. The cost of grooming service in its entirety may not be refunded.

SERVICES & PRICING

Our menu prices are a general guideline for services; however, the actual pricing of your services may vary based on breed, size, temperament, condition, and length of your dog’s coat. Hours of operation and prices are subject to change.

RESERVATIONS

Credit card reservations are required for grooming services. If you’d like to walk-in, we welcome guests on a first-come, first-served basis.  Current vaccination records are required for all pets, including walk-ins.

SCHEDULING & CANCELLATIONS

We will do our best to accommodate your schedule, but here are some things to keep in mind:

Late Policy

We have a 15 minute grace period if you are running late to your appointment. If you arrive after 15 minutes, we may have to reschedule your appointment for another day. If our Stylists are able to accommodate your dog, a $15 late fee may be added. If you know you will be late for your appointment, please call and let our Grooming Team know as soon as possible!

Appointment Timing

During your consultation at the time of drop-off, our Stylists will let you know approximately how long they anticipate your pet’s service will take and give you an estimated pick-up time. A Basic Vanderpuff can take up to 2 hours, while a Vanderpuff Deluxe can take up to 3 hours (without Add-Ons).

Special Services

Please let our Stylists know at the time of booking your appointment of any special needs or accommodations your dog has.

Pick-Up Window

For your dog’s comfort, we ask that you please pick your dog up no later than 60 minutes after your estimated pick-up time. All dogs must be picked up from our center no more than 30 minutes after the close of business (5:30pm). If your dog has not been picked up by 5:30pm, we will have to board your dog for the evening and charge a $25 kennel fee. We’re sure your dog would be much happier at home with you, so please be on time to pick them up!

Rescheduling

If you have to reschedule your appointment, please call before 5pm the day before your appointment to ensure a cancellation fee is not applied. Our Stylists will work with you to reschedule you for the next available appointment.

Cancellations and No Show Fees

If you have to cancel your appointment, please call our Grooming Salon no less than 24 hours before your scheduled appointment time. If you do not show up to your scheduled appointment, or cancel your appointment less than 24 hours ahead of your scheduled appointment time, a fee of $30 may be applied.